Surf118.com is owned and run by LDM Marketing. In this privacy policy, we will refer to LDM Marketing using the terms, 'us', 'we' and 'our'. If you use any of our services we will call you a 'user' in this policy.

We are committed to protecting and respecting your privacy. This privacy policy is about the way we use the personal information of users. If you use any of our services, this privacy policy applies to you.

The policy explains:

• The information we collect about you and how we do it:
• How we use the information we collect about you:
• When we will contact you
• Direct marketing and how you can change your marketing preferences
• Who we may share your personal information with
• How to keep your information up to date
• How we keep your information secure
• Why we link to other websites
• Using cookies on our website and how you can reject them
• What rights you have in your personal information and how you can use them
• How we can make changes to this privacy policy
• How to contact us about this policy

If you advertise with us we will also collect information about you. If you want to know how we use the personal information of advertisers, please read our privacy policy for advertisers.

The information we collect about you and how we do it

To provide you with our products and services, we may need information about you.

If you use our website, you are in control of what information we collect about you, but if you choose not to share your information, you may not be able to access or use some areas of our website.

We will ask for information about you when you:

- order any of our services;
- create an account on Surf118.com;
- ask for information from us;
- give us a testimonial or other feedback;
- enter competitions or special promotions; or
- fill in surveys.

We may also get information about you from third parties, with whom we have a business relationship.

The information we collect and hold about you may include your:

- name (first and last name);
- phone and/or mobile phone numbers;
- email address;
- IP address;
- search criteria, including businesses and locations searched;
- date of birth;
- password details, answers to security questions or both; and
- any other information you may give us when you write to us or contact us in other ways.

When you register on our website, we collect your email address. We may use it for account administration (for example to email you your password if you forget it) and for added security. We may use your email address to send you confirmation of any services you buy from or through us, to confirm any changes you make to your account and to respond to you if you contact us for information. We might also use your email address to bring you news of any changes and/or special offers we think you might be interested in.

We may record or monitor calls that you receive from us, or make to us. We do this for security and training purposes and to improve the service we provide to you.

How we use the information we collect about you:

Whenever you give us your personal information, legally we have to use it in accordance with the terms of various privacy laws, including the Data Protection Act 1998 (we refer to these laws in this privacy policy as the 'privacy laws').

When you give us information while using our website, we will use it for the purposes set out in this privacy policy, on the data entry forms, in any relevant terms or conditions and on pages or emails which link to the data entry forms.

If you use Surf118.com, your computer will store up to 5 of your last searches using cookies. We will also save the location you searched for (such as the postcode or geographic area). This lets you do the same search next time you use Surf118.com or search for other types of business without having to re-enter the location every time. This information is stored only on your computer. We also collect information on your activity while you use Surf118.com, such as:

- your IP address (this is a unique 12 digit number used by programs on the internet to recognise and communicate with your computer);
- the type of browser you use (a browser is the program you use to look at websites, such as Internet Explorer, Firefox or Safari);
- the times when you access the site and for how long; and
- This information does not allow us to identify you. We collect it from lots of visitors to our website and analyse it. This lets us build up a picture of how people use our website. This helps us improve the services we offer.

We may use the information you give us about yourself when you register on or for our online services to build up a picture of your interests. We may then use this information to try to make sure that when you visit our website or use our services, you don't miss offers and information that might interest you.

We may collect information about activity on our online services in order to
- analyse statistics;
- track pages and paths used by visitors to, or users of, our online service;
- target the adverts or offers on our online services and on the website; and

For these purposes, we keep information on the path you take to get to our online services and on some of the pages you visit or use through our online services, using cookies, web beacons and other on-device storage. You cannot be personally identified from the information that we or these other organisations collect.

If you give us feedback, we may use it to improve our products and services and we may publish it online or offline to promote our business, products and services. We will ask for your permission before we publish it.

Every now and again, we may ask you for your opinion on our products and services. When we do surveys we may use cookies or other on-device storage and may combine the information collected by those cookies or other on-device storage with your answers. We will make sure that the survey results do not identify you, or anyone else who fills in our surveys.

When we will contact you

We may contact you:

- about information you have asked for, in order to answer your request;
- if you have given us feedback, to discuss that feedback or ask your permission to publish it;
- if you have chosen to receive further information from us;
- to invite you to take part in surveys about our products and services (it is always up to you whether you want to take part); and
- for marketing purposes, unless you tell us to stop.

Direct marketing and how you can manage your marketing preferences

We offer you the chance to receive important news from Surf118.com members and information about our products and services, such as changes to the way you can use our online services or new services and special offers you might be interested in.

We will ask you if you want to receive direct marketing if you
- register for one of our services; or
- enter a competition or register for a promotion

Unless you tell us otherwise, we may contact you by phone, post, email, text message or any other way (electronic or otherwise). We will normally send you direct marketing by email if we have your email address.

If you would like us to stop sending direct marketing to you, we offer simple ways for you to tell us to stop. Whenever you receive direct marketing from us, we will tell you how to unsubscribe.

If you tell us that you do not want to receive direct marketing, we will still contact you in order to provide you with services you request and for administration purposes.

Who we may share your personal information with

We may need to share your information with other organisations to provide you with the products, services or information you ask for.

How to keep your information up to date

You can update your personal details quickly and easily by logging in and amending your account details.

How we keep your information secure

We take the security of your personal information very seriously. We have put in place technology and security policies which are designed to protect the personal information that we hold about you. We also follow the strict security procedures that privacy laws require. These cover storing, using and releasing any information you have provided, and preventing unauthorised access or use.

Why we link to other websites

Our online services contain hyperlinks to websites that are owned and operated by other organisations. These websites have their own privacy and cookie policies, and we urge you to read them. They control how your personal information is used when you give it to these other organisations or they collect it with cookies. We do not approve any other websites and we are not responsible for any information, material, products or services that are on or accessible through those websites or for the privacy practices of websites run by other organisations. If you use these other websites you do it at your own risk.

Using cookies on our website and how you can reject them

A cookie is a piece of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are and information about your visit. Cookies can help to display the information on a website in a way that matches your interests. Most major websites use cookies. Cookies cannot be used by themselves to identify you.

If you do not want a website to create a cookie on your computer, most web browsers provide the option to disable them. However, our website may not work properly if you reject our cookies.

What rights you have in your personal information and how can you use them

You have the right to ask us not to use your personal information for marketing purposes. We will usually tell you when we collect your personal details if we are planning to use them for marketing purposes or if we plan to pass them to any other organisation for marketing purposes.

You have the right to see information we hold about you. If you would like a copy of your personal information, you should contact us, however, you will need to pay a processing fee of £10.

How we can make changes to this privacy policy

We may update this privacy policy from time to time so you may want to check it each time you give us personal information or use our websites.

How to contact us about this privacy policy

We welcome your questions, comments and requests about this privacy policy and would ask that you contact us by email by clicking here.

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Surf118.com is owned and run by LDM Marketing. In this privacy policy, we will refer to Surf118.com using the terms 'Surf', 'us', 'we' and 'our'.

We are committed to protecting and respecting your privacy. This privacy policy is about the way we use the personal information of our advertisers. If you advertise with us, this privacy policy applies to you. The policy explains:

• The information we collect about you and how we do it
• How we will use information we collect about you
• When we will contact you
• Direct marketing and how you can manage your marketing preferences
• Who we may share your personal information with
• How to keep your information up to date
• How we keep your information secure
• Why we link to other websites
• Using cookies on our websites and how you can reject them
• What rights you have in your personal information and how can you use them
• How we can make changes to this privacy policy
• How to contact us about this privacy policy

If you use our services to find businesses (we call these people 'users') we will also collect information about you. If you want to know how we use the personal information of users, please read our privacy policy for users.

The information we collect about you and how we do it

To provide you with the advertising services you have ordered, we need information about you. You are in control of what information we collect about you, but if you choose not to share your information, you may not be able to access or use some areas of our websites.

We will ask for information about you when you:
- advertise with us;
- request a free entry (a listing of your business details which we will include in our services for free);
- set up, look at, or change your profile or account with us;
- ask for information from us;
- give us a testimonial or other feedback;
- enter competitions, prize draws or other special promotions; or
- fill in surveys.

We sometimes buy business information from other organisations, so we may get information about you from those organisations.

The information we collect and hold about you may include your:
- name (first and last name);
- business name;
- job title;
- business address;
- phone and/or mobile phone numbers;
- email address;
- date of birth;
- password details, answers to security questions or both; and - any other information you may give us when you write to us or contact us in other ways.

When you register on Surf118.com, we collect your email address. We may use it for account administration and for added security. We may use your email address to send you a confirmation of any order or booking you make, if you ask for our products or services and to confirm any profile or account changes you make. We might also use your email address to bring you news such as changes to the way you can use surf118.com or new services and special offers we think you might be interested in.

Cookies are information files stored on your computer that help websites remember you. We and our business partners collect information about your use of our websites through cookies.

We may record or monitor calls that you receive from us, or make to us. We do this for security and training purposes and to improve the service we provide to you.

Whenever you give us your personal information, legally we have to use it in accordance with the terms of various privacy laws, including the Data Protection Act 1998 (we refer to these laws in this privacy policy as the 'privacy laws').

When you give us information while using Surf118.com, we will use it for the purposes set out in this privacy policy, on the data entry forms, in any relevant terms or conditions and on pages or emails which link to the data entry forms.

We may use the information you give us about yourself when you register on Surf188.com to build up a picture of your interests. We may then use this information to try to make sure that when you visit our websites, you don't miss offers and information that might interest you. This is called advert targeting.

We may collect information about activity on Surf118.com, or we may use other organisations to collect the information and to share the results with us. We use this information to:
- analyse statistics; and
- track pages and paths used by visitors to our websites;
- For these purposes, we and the other organisations we use keep information on the path you take to get to our websites and on some of the pages you visit on our websites, using cookies. You cannot be personally identified from the information that we or these other organisations collect.

If you advertise with us, ask for a free entry, order any other products and services, set up, look at or change your account details or contact our customer services team, we will record your personal details.

Your information will be used in the first place to provide the products, services or information you have asked for. We keep the information you provide and may use it for several purposes, including:
- accounting, billing and audit;
- credit checking or screening;
- credit, debit or other payment card verification and screening;
- debt collection;
- safety, security, health, administrative and legal purposes;
- analysing statistics, the market and marketing information;
- developing, testing and maintaining systems;
- studies, research and development;
- advertiser or user surveys; and
- customer services and to help us in any future dealings with you, for example by identifying your requirements and preferences.

If you give us feedback, we may use it to improve our products and services and we may publish it online or offline to promote our business, products and services. We will ask for your permission before we publish it.

Every now and again, we may ask you how we are performing or for your opinion on our products and services. When we do surveys we may use cookies and combine the information collected by those cookies with your answers. We will make sure that the survey results do not identify you, or anyone else who fills in our surveys.

When we will contact you

We may contact you:
- about any product or service you have asked for or ordered, in order to provide you with that product or service;
- about any free entry you have asked for, in order to process your request;
- about information you have asked for, in order to answer your request;
- if you have given us feedback, to discuss that feedback or ask your permission to publish it;
- if you have chosen to receive further information from us;
- to invite you to take part in surveys about our products and services (it is always up to you whether you want to take part); and
- for marketing purposes, unless you tell us to stop (for more information.

Direct marketing and how you can manage your marketing preferences

We offer you the chance to receive important news from Surf118.com and information about our products and services, such as changes to the way you can use the website and new services and special offers you might be interested in. We may use your order history to send you information we think you may be interested in.

Unless you tell us otherwise, when you sign up for a free entry or register, if you order any of our products and services, we will contact you every now and again with news from Surf118.com, with information about our products and services and to see if you would like to renew or upgrade the services with us. We will ask you if you want to receive direct marketing if you:
- register for Surf118.com;
- enter a competition, prize draw or register for a promotion with any company on the Surf118.com website.

Unless you tell us otherwise, we may contact you by phone, post, email, text message or any other way (electronic or otherwise). We will normally send you direct marketing by email if we have your email address.

If you would like us to stop sending direct marketing to you, we offer simple ways for you to tell us to stop. Whenever you receive direct marketing from us, we will tell you how to unsubscribe.

If you tell us that you do not want to receive direct marketing, we will still contact you in order to confirm and carry out any requests or orders you make with us and for administration purposes. If you previously chose not to receive direct marketing, but you have changed your mind and would now like to receive news, information and special offers from us, you can sign up again at any time.

Who we may share your personal information with

We may need to share your information with other organisations to provide you with the products, services or information you ask for. We may pass your information to one or more of the following organisations:
- other companies in the Surf118.com group;
- credit checking or screening service providers;
- payment processing organisations (such as PayPal);
- debt collection agencies;
- data processing companies;
- mailing houses working on our behalf;
- research students, universities and other research and development organisations;
- government and enforcement agencies, such as Trading Standards, and the police.

If you advertise with us, we may share any business address you give us with your customers on a case by case basis if there is a genuine consumer dispute, whether or not your address is published in your advertising and whether or not you agree for us to share it.

How to keep your information up to date

You can view and update your personal details quickly and easily by logging onto Surf118.com.

How we keep your information secure

We take the security of your personal information very seriously. We have put in place technology and security policies which are designed to protect the personal information that we hold about you. We also follow the strict security procedures that privacy laws require. These cover storing, using and releasing any information you have provided, and preventing unauthorised access or use.

Why we link to other websites

Our website contain hyperlinks to websites that are owned and operated by other organisations. These websites have their own privacy and cookie policies, and we urge you to read them. They control how your personal information is used when you give it to these other organisations or they collect it with cookies. We do not approve any other websites and we are not responsible for any information, material, products or services that are on or accessible through those websites or for the privacy practices of websites run by other organisations. If you use these other websites you do it at your own risk.

Using cookies on our websites and how you can reject them

A cookie is a piece of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Cookies can help to display the information on a website in a way that matches your interests. Most major websites use cookies. Cookies cannot be used by themselves to identify you.

If you do not want a website to create a cookie on your computer, most web browsers provide the option to disable them. However, our website may not work properly if you reject our cookies.

What rights you have in your personal information and how you can use them

You have the right to ask us not to use your personal information for marketing purposes. We will usually tell you when we collect your personal details if we are planning to use them for marketing purposes or if we plan to pass them to any other organisation for marketing purposes.

You have the right to see information we hold about you, which are described in the privacy laws). If you would like a copy of your personal information, you should contact us, however, you will need to pay a processing fee of £10.

How we can make changes to this privacy policy

We may update this privacy policy from time to time so you may want to check it each time you give us personal information or look at or change your personal details on our websites.

How to contact us about this privacy policy

We welcome your questions, comments and requests about this privacy policy. Please contact us by email by clicking here.

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